Return & Refund Policy

1. Wrong Food
   If you get your food different from the receipt, we are really sorry. Please call us as soon as you notice that you get the wrong food. You may come to pick up the correct food. For credit card, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash, you will be asked to pay the differences of the balance if the new food has more value than the wrong food. In the same way, you will get the differences of the balance back if the new food has less value than the wrong food. Some cases, we may offer you a store credit.

Your order will be priority if you come to exchange. All cases, please return the wrong food in the original container(s).
It’s a rare case, but possible. Please call us as soon as you notice that we miss one or more food of your order.

• Bad Food

We cook your food with only the finest and the freshest ingredients. Please call us if it’s caused by bad packaging, strange objects in the food or spoilage. We will cook new ones and make sure they’re the best. You may change your food to something else in case of spoilage, and we will correct your receipt. Some cases, we may offer you a store credit in the dollar amount of the bad food.

Your order will be priority if you come to exchange. All cases, please return the wrong food in the original container(s).

• Don’t Like The Food

Some cases you may get exchange or a store credit in dollar amount only. There won’t be any refund in cash. For exchange, you may not get the differences of the value of the food back. If the new food has more value, you will be asked to cover the balance. Your order will be priority if you come to exchange. All cases, please return the wrong food in the original container(s).

• Return / Cancel

Sorry, no refund if you change your mind after all the food has been cooked. You may get a store credit the half of the bill in some cases. Please contact us for more information.

• Complimentary Food

Sorry, no refund on any complimentary food. You may get exchanges for some reasons. Please contact us for more information.

* If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it’s not due to spoilage and/or unusually objects in the food. Please contact us for more information.